We read every message that lands in our inbox, and we want to make it easy for you to reach the right people. This page explains what kinds of questions we can help with, how to send your note, and what to expect after you hit send.
How to Reach Us
The fastest way to contact the Glasswend editorial team is by email at [email protected]. Write a clear subject line so we can route your message to the right editor, and include enough detail that we understand what you need.
We keep all correspondence through email. We do not list phone numbers or a mailing address, so please send your questions in writing.
What to Write About
Your feedback shapes how we cover personal finance, credit, and budgeting. Here are the kinds of messages we welcome:
- Corrections: Spotted an error or an outdated figure in an article? Tell us where it is and what looks wrong.
- Topic suggestions: Want us to explain a credit term, loan type, or budgeting method? Send the idea.
- Editorial questions: Curious about how we research or source a piece? Ask away.
- Partnership and press: Media and collaboration inquiries are welcome through the same address.
Response Times
A real person reviews each email, so replies take time. We aim to respond within a few business days, though busy stretches can stretch that window. If your message needs research before we answer, we may take a little longer to give you something useful.
Sending a follow-up before you hear back can push your original note further down the queue, so please give us a chance to reach it first.
What We Cannot Do
Glasswend is an independent education site, not a customer service desk for any bank, card issuer, or lender. We have no access to your accounts, applications, statements, or personal records.
If you have a question about a specific account, a pending application, a disputed charge, or a payment, contact your financial institution directly. They can see your details and act on them, and we cannot.
We also do not offer personalized financial advice. Our team writes general educational content, and we point you toward licensed professionals when your situation calls for tailored guidance. With that boundary clear, we are glad to hear from you about anything related to our writing.